Privacy Policy

WhisperCar · Last updated: June 29, 2026

WhisperCar ("we", "us", or "the app") helps you chat with and learn about your car using AI. This policy explains what information the app handles and how. By using WhisperCar you agree to this policy.

Information we collect

• Car details you enter (make, model, year, color, VIN, body type). Stored on your device and, when you are signed in, synced to our server so your vehicle appears in your account.
• Photos you choose to scan. When you use "Scan car from photo," the selected image is sent to our vehicle-recognition provider to identify the make and model. The image is processed for recognition and is not stored by us.
• Chat messages you send to the in-app assistant.
• Microphone audio, only while you use voice features. Speech is converted to text on your device; we do not record or store your audio.
• Usage and diagnostic data — how you interact with screens, taps, app performance, crash logs, and a randomly generated device/session identifier — collected through session analytics to improve the app.
• Account information. You can sign in with Google or continue as a guest. If you sign in with Google, we receive your email address and name and store them with your account. Guests get an anonymous account with no name or email.
• App & device data. When signed in, we store basic profile metrics — country and language (from device settings), app version, how often you open the app — and, if you enable notifications, a push-notification token.

We do not collect your precise location.

How we use information

• To generate AI answers, your car details and messages are sent to our server, which forwards them to our AI provider.
• To show photos of your car, we send your car details to an image-search provider.
• To identify a car from a photo, the selected image is sent to our vehicle-recognition provider.
• To process your upgrade purchase, payment is handled by Google Play Billing.
• To send notifications and emails (e.g. reminders and updates), we use a notifications provider. You can turn notifications off any time in Settings.

Session recording & analytics

We use Smartlook, a third-party analytics service, to record anonymized app sessions (screen views, taps, navigation, and performance/crash data). Screens that may show personal or vehicle information — chat, car registration, and car detail — are automatically masked. If you are signed in, we associate your session with your account identifier (and, for Google sign-in, your email and name) to diagnose issues. Smartlook processes this on our behalf under its own privacy policy.

Third-party services

We rely on the following providers, each with their own privacy policies:

• Groq — AI responses.
• Serper — car image search.
• CarNET — vehicle make/model recognition from a photo you scan.
• OneSignal — push notifications and email delivery; receives your device push token and, for email, your email address.
• RevenueCat & Google Play Billing — subscription purchases and management. Payment is handled by Google Play; we never see or store your card details.
• Smartlook — anonymized session analytics and crash diagnostics.
• Supabase — authentication; stores your account record (Google email and name, or an anonymous guest ID).
• Google Sign-In — optional sign-in; provides your email and name when you choose it.
• Google Play — app distribution.

Data storage and deletion

Your chat history and settings are stored locally on your device; your car details are stored on your device and, when signed in, also synced to our server. You can remove on-device data any time from Settings → Delete, or by uninstalling the app.

You can delete your account and all associated data directly in the app at Settings → Delete account — this permanently removes your account, synced car details, profile, and subscription records. Account data is deleted within 30 days of a verified request.

Children

WhisperCar is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

Contact

Questions about this policy? Email us at info@carlytics.store.